FAQs

What are the payment methods? / Payment methods

We offer the following payment methods:

What is the shipping cost? / Shipping cost

The shipping cost will be displayed based on the total purchase amount and your location at checkout, before you complete your purchase.

How are shipments made?

We work with:

Where can I receive my order?

We ship nationwide and internationally (see the list of countries).

How long does it take for the order to arrive?

Delivery time depends on the origin and destination of the product, and the shipping method selected.
Products in Brazil for delivery within Brazil: Generally, delivery takes between 3 and 7 business days after payment is received.
Products originating from China, Turkey, the USA, etc.: Delivery typically takes between 15 and 20 business days, primarily due to customs procedures.

What is the return/exchange period?

You can request an exchange within 15 days of purchase.

What should I do if the product arrives damaged?